Data Management

Welcome to the Client Services Team!

As a growing business, maintaining and supporting our existing clients is key. In 2017, we made the decision to introduce our Client Services team to proactively support all our existing customers and introduce a new on-boarding process. Why? To ensure that our customers have good account management support and always have access to an office-based contact when they need it. (more…)

Who’s afraid of the big bad GDPR?

Whilst created primarily as a tool to help users to select keywords for their Google Adwords campaigns, the rather wonderful Google Adwords Keyword Planner[1] allows you to enter a subject keyword or phrase and find out what related keywords, are being searched for, and the average number of searches per month for each.  (more…)

Duplicate records | lower response and increased cost

Two new products from Data8 solves CRM Database’s biggest problem

Research[i] by Marketing Sherpa shows that a B2B database naturally degrades at a rate of 2.1% per month: that’s 22.5%, almost a quarter of the database, over the course of a year. The same research shows that large B2C databases degrade by 3.2% or 32.3% per year!  (more…)

I’ve got 99 problems and they’re two for one

What’s worse than one problem? Two problems of course. This could go on – 3 problems, 4 – maybe even or 6. This is applicable to every problem in life. More problems = more misery.

So, with what’s less of a problem and more of a panic-inducing eye opener to many people (I’m talking about GDPR) – many companies are turning their attention to their data quality in their CRM system prior to new legislation becoming enforced.  read more >>>

Pros & cons to CRM – Do you need one?

So many businesses, big and small, are now using a CRM to better engage with their customers and help retain their relationships with their clients. However, there are also many companies who choose not to use a CRM to manage their client database. Whilst each method may work well, the choice can make it hard to know which route to take.

So, we’re taking a closer look at the positives and negatives to using a CRM and discover whether it’s something you really would benefit from having.

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